供應鏈管理
 

D-Link友訊科技的供應商分為一般行政總務類以及產品採購類。行政總務類採購包括大樓維護、辦公室需求等;在產品採購方面,主要是向各供應商採購無線網路設備、商用網路設備、商用雲網路設備、家庭網路設備等網通產品,銷售予客戶。因行政總務類採購金額小、項目種類繁雜、採購時間不固定、且採購廠商不固定,因此以下供應鏈管理措施以產品採購類供應商為主。

  
 

供應鏈管理政策

 
D-Link友訊科技期許供應廠商除了提供優良品質的產品與服務外,更應關注社會與環境價值,積極落實節能環保、環境友善。D-Link友訊科技將供應商視為長期合作發展及成長的重要夥伴,秉持著與供應商互惠、共榮的原則,攜手推動永續經營。
 
D-Link友訊科技以要求供應商品質、成本、交期與服務的管理範疇為基礎,參考RBA責任商業聯盟行為準則要求,將供應鏈管理範疇延伸至環境保護及社會共融等ESG 議題,包括勞工權益、環保、安全衛生、道德與管理系統等,皆納為供應商評選與稽核要件,以此建立風險管控項目,後續再依據評核結果制定改善措施,並協助供應商持續精進,期望提升永續供應鏈管理成效、降低供應鏈營運風險,建立永續成長的夥伴關係。
 
D-Link友訊科技為建構永續供應鏈成員之能力,係從評估、輔導、溝通及協作等4 個面向執行,並以執行過程對應供應鏈管理架構,確保供應鏈管理架構中的重要議題皆有實務上可執行之程序予以管控。


  
  
供應商風險分級評估與誠信廉潔

  

D-Link友訊科技產品線多樣,範圍包括乙太網路交換機產品、寛頻產品、無線產品、數位家庭產品…等,2021年登錄於公司合格廠商名冊之供應商共計36家。2021年因COVID-19疫情衝擊影響供應鏈供給,因此無新增供應商;但D-Link友訊科技精益求精,在此時更深耕與既有廠商、在地廠商的合作關係。

供應商的數目及合作規模,往往因業務成長或消退而不斷擴增或遞減。D-Link友訊科技除了對新進供應商進行永續發展議題調查外,同時也進行風險評估分級,依不同級別定期排定不同稽查策略,以排除系統風險

 

年度

2019

2020

2021

申請新加入供應廠商家數

17

1

0

通過實地稽查評鑑家數

12

1

0

新加入供應廠商通過稽查比率

70.59%

100%

-



新進供應商
 
爲評估供應商是否能製造出符合公司品質水準要求之產品、穩定用料品質並確保貨源,新進供應商需具備ISO 9001品質管理系統證書、符合環境管理物質要求,亦鼓勵供應商通過ISO 14001環境管理系統認證。此外,供應商需完成簽署採購合約、誠信廉潔承諾書、衝突礦產宣告書,並且經過現場審核採購、品質、技術、有害物質管理環境、社會道德等稽核項目,方可登錄成為D-Link友訊科技的正式供應商。

  

既有供應商
 
D-Link友訊科技對合格登錄並持續交易的供應商進行分級管理:
 

供應廠商選別等級

選別準則

管理方針

一階(A級)


 - 上一年度總出貨量或占年度採購金額前80%
 - 出貨品質發生重大(整批性)異常
 - 新加入廠商皆納入


 每年度分上、下年度進行實地稽查

二階(B級)

 - 上一年度總出貨量或年度採購金額累加至90%

 每年度進行一次實地稽查

三階(C級)

 - 年度總出貨量或占年度採購金額 < 1%

 採若供應商自主管理,若供應商有違反法規或ESG 相關條款,則不予採用



 

供應廠商參與評鑑後續處理流程


 
D-Link2021年D-Link友訊科技無新供應廠商加入。2021年度因受COVID-19疫情影響,在合格登錄供應廠商年度實地稽查作業略有調整:一階 (A級) 年度稽查改為一次,二階 (B級) 改為監控每批出貨品品質。依據選別準則共選出13 家一階重點供應商,優先實行調查或稽核;一階重點供應商定期稽查已100%完成。

2021年一階重點供應商評鑑發現,在品質系統部分共查出151個缺失項,多集中在管理系統與作業疏失;在環境安全/勞工/道德方面,共發現21個缺失項,主要是管理系統與工作超時。D-Link友訊科技要求一階供應商在收到稽核報告後盡速彙整內部改善方案並回覆,並根據工廠實際情況,提供具體改善計畫;後續由D-Link友訊科技審視供應廠商稽核改善報告,並持續追蹤改善進度,確保改善計畫持續進行。2021年度,D-Link友訊科技輔導供應商的缺失改善率為87%,且未有供應商因違反社會責任規範而被列為不合格供應商。

供應商提供的產品與勞務除了有形地直接影響公司的產品、服務與營運之外,供應商的永續作為,亦間接影響公司無形的聲譽與品牌價值,或成為潛在風險。因此,在誠信經營面向,D-Link友訊科技於2021年要求所有供應商簽署「誠信廉潔承諾書」,要求供應商與公司從業人員之間不得為達成交易目的或為履行合約,交付任何賄賂或提供、給付其他不正當利益,或直接、間接圖利友訊員工或其關係人之行為。若供應商有任何不法之行為,得立即解除或終止合約。2021年未接獲任何供應商賄賂相關舉報。



 


供應商準則

 
D-Link友訊科技參考RBA 責任商業聯盟行為準則相關條文要求,2021年將RBA 責任商業聯盟行為準則導入供應鏈評鑑範疇,以審視供應商在環境保護、道德誠信、保障勞工人權、工作環境與安全衛生管理之落實程度,並鼓勵供應商開發減緩環境衝擊的材料和製程,或從製程公用設備進行節能減碳。

D-Link友訊科技關注衝突礦產議題,要求供應商簽署「衝突礦物盡職宣告書」,以避免採購來自衝突礦區之礦產。並要求所有供應商簽署「無衝突礦產宣告書」,確保供應鏈中金(Au)、鉭(Ta)、鎢(W)、錫(Sn)、鈷(Co)及雲母(Mica)等金屬,皆非透過無政府軍團或非法集團由衝突區域之礦區開採,或是循非法走私途徑取得。

D-Link友訊科技要求供應商承諾如下:
- 不購買從衝突地區來的衝突礦物。
- 拒絕使用從衝突地區來的衝突礦物,並簽署無衝突礦產的承諾書。
- 要求供應商需管理其上游及下游供應商,必須要遵循無衝突礦物的要求。
- 要求供應商承諾為與友訊科技成為長期合作的對象,詳實揭露所合作之冶煉廠及礦場名單,以符合RBA 責任商業聯盟行為準則,共同善盡企業社會之責。若經查證後發現所提供資訊未屬實,供應商將承擔於可歸責範圍內法律相關責任及賠償。

新加入供應廠商家數

既有供應商家數

0

36

受環境/社會標準篩選家數

受環境/社會標準篩選家

0

13



 


在地採購

 
D-Link友訊科技致力積極增加在地採購金額。以無線產品為例,2021年在地採購金額比例較2020年增加約2倍。但2021年全年度因受疫情與晶圓等零組件短缺影響,採購單出貨達成率降低,以致部份在地採購比例結構受到影響。
 
 

COVID-19疫情對供應鏈的影響

 
2021年,COVID-19疫情與晶圓等零組件短缺,嚴重影響供應鏈,造成人力與原料供應短缺、交通運輸困滯等情況,以致採購單出貨達成率下滑。D-Link友訊科技為因應疫情造成的影響,除採取彈性遠距工作、產品收斂外,更加強在地採購、加深與策略夥伴廠商合作,以提高公司出貨交期能見度,以利供應鏈管理。

近3年供應商出貨達成比率


    2019    

    2020    

    2021    

採購單出貨達成率(Order Fulfillment rate

92%

66%

50%

供應商準時答交比率Time to confirm delivery schedule 

78%

81%

90%


  


 

Supply Chain Management

 

Suppliers are our essential partners for long-term cooperative development and growth. D-Link adheres to the principle of mutual benefit and shared prosperity with suppliers and works hand in hand to continue to promote sustainable operations. We formulate "Supplier Management Measures" and "Supplier Management Process" to manage them for the promotion and deactivation of suppliers. For suppliers, the quality control and procurement departments perform supplier evaluation and assessment operations. We must evaluate a new supplier joins the company's supply chain after becoming an official supplier. The assessment items include quality (Quality), cost (Cost), delivery (Delivery), service (Service), and various environmental protection regulations. Therefore, we use the audit mechanism to improve the supplier's QCDS capabilities. We also recognize and sign various environmental initiatives developed by external parties and simultaneously require suppliers to commit to these regulations.

 

However, the suppliers' number and the cooperation scale continue to increase or decrease due to business growth and decline. In addition to surveying new suppliers on sustainable development issues, D-Link also conducts a risk assessment and grading and schedules regularly according to different levels. Different audit strategies to eliminate system risks.

 

In addition, regarding extreme climate changes caused by greenhouse gases, renewable energy, energy efficiency, circular economy, etc., we will increase the requirements for the top ten suppliers or our company to purchase more than 80% from 2021. Of suppliers are involved in exposing and verifying the coverage of Scope 1 and Scope 2 of the GHG Agreement and implementing the absolute reduction target setting of Scope 1 and Scope 2 total carbon emissions and the reduction target of Scope 3. In addition, it strengthens the reduction of waste generated by packaging or transportation in the production process.

 
 

New Supplier Application

To apply for joining the D-Link supply chain system, you must first sign the environmental-related substance assessment and conflict metals. The Responsible Business Alliance Code of Conduct (RBA), the Integrity Commitment, obtain the ISO 9000 series quality certification and pass the D-Link field audit and evaluation. We will reassess the missing items related to the audit and appraisal after a deadline for improvement to become a qualified supplier.

 

 

The following table shows the supplier evaluation and qualification status of new applications in the past three years:

Year

2018

2019

2020

Number of new suppliers applying for joining

11

17

1

 Number of appraisers who passed D-Link field audit 

9

12

1

Newly added supplier audit ratio

 81.82% 

 70.59% 

 100% 

 

 
 

Suppliers Are Regularly Audited

D-Link will conduct regular evaluation plans for suppliers based on the supplier's operating scale, quality risk, annual product sales ratio, and special project requirements every year. In 2020, we identified a regular evaluation plan for 40 product system manufacturers and suppliers registered in the D-Link qualified manufacturer's list. A total of 19 suppliers have been identified as suppliers that require frequent audits and evaluations in that year, of which the TOP 10 have been Covers more than 90% of D-Link's annual turnover.
 

Type of supplier

Absolute number of suppliers

Share of total

procurement spent (%)

Total tier 1 suppliers

40

100%

Critical tier 1 suppliers

10

90%

Critical non-tier 1 suppliers

30

10%


 
We divide supplier audits into levels A, B, and C. Level A is conducted quarterly, level B is conducted half a year, and level C is not conducted. Regularly check the supplier's incoming material inspection and the inspection data on the production process, and provide guidance. 
  

In addition to quality control system audits, supplier audits will include factory environment settings, safety protection, and personnel qualifications (training) into the audit scope. The supplier will first go through the in-plant quality control mechanism to confirm the product quality before shipment. Before D-Link sold the products, the quality control personnel will guarantee the product quality again. After the two stages of quality confirmation procedures are completed, there is no abnormality released for shipment. The D-Link quality control unit conducts an on-site inspection process, finds related missing items, continues to communicate with the suppliers, and continues to track the supplier's improvement progress and effectiveness.

 

In 2020, We implemented audits based on scheduled regular evaluations, and the completion rate of regular on-site audits is 100%. For related missing items found in on-site audits, suppliers must propose corrective plans within the time limit. We will carry out a written review and on-site review again. To confirm the implementation of the correction and improvement of the missing items.

 

The distribution of regular audit evaluation scores in 2020 is as follows:

 On-site audit evaluation score classification 

  60  

  60 ~ 70  

  71 ~ 80  

  81 ~ 90  

  91 ~ 100  

Distribution of audit evaluation scores

0

4

11

4

0

 

 

The achievement rate of essential requirements of significant suppliers in the past three years:

Audit Category

  Supplier  

  2018  

  2019  

  2020  

  QCDS Quality Review  

Top 5

60%

60%

60%

ISO 9001

All

100%

100%

100%

ISO 14001

Top 10

70%

64%

90%

ISO 14064-1

Top 10

30%

11%

20%

Conflict minerals

All

100%

100%

100%

 

 
Supplier delivery Quality Assessed:

Assess item

2019 

2020 

2021

Order Fulfillment  

92%

66%

40%

Time to confirm delivery schedule  

78%

81%

88%


 
  
 

The following are the environmental initiatives and regulations that our suppliers and we have signed and recognized:

 

1. Suppliers Must Meet the Requirements of RoHS, WEEE and HSF Environmental Directives, Published by the EU

We boast a solid foundation for green manufacturing technology and knowledge and can train local suppliers. So far, the rate of selecting new suppliers based on environmental initiatives and standards has been 100%. All suppliers are required to comply with the EU Hazardous Substance Free (HSF) directive and sign the Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU as well as make a commitment to the Waste Electrical and Electronic Equipment (WEEE) Directive. Among them, RoHS strictly controls the maximum amount of hazardous substances contained in suppliers' raw materials. There is forbidden to use the following six chemical substances: hexavalent chromium (CrVI), lead (Pb), mercury (Hg), and polybrominated biphenyl (PBB); the maximum allowable content of polybrominated diphenyl ether (PBDE) is 0.1% (1000 ppm), and the top permissible content of cadmium (Cd) is 0.01% (100 ppm). The supplier needs to provide The Material Safety Data Sheet (MSDS) that records the chemical substances used in processing production for items and notary third-party inspection reports.

 

2. Suppliers Are Requested to Sign and Make A Commitment to The EU's REACH Regulations

The EU's Registration, Evaluation, and Authorization of Chemicals are the EU's REACH regulations. In comparison with the RoHS Directive to control electrical and electronic products, REACH regulates chemical raw materials. The EU is aware that in electrical and electronic products and their raw material sources, chemical products were used, such as plastic, rubber, organic or inorganic chemical raw materials. Thus, the EU promulgated these regulations in 2008. Suppliers are required to commit and guarantee that their products comply with the EU's REACH regulations if suppliers' products contain substances of very high concern (SVHC), and a duty to communicate this.

 

3. International Management System Certification

In addition to the aforementioned environmental initiatives and regulations, the suppliers must introduce the international management system certification and be certified by a third party to ensure that their management processes and environmental policies align with international standards. During this reporting period, 100% of final assembly suppliers passed the QCDS Quality Review, 100% passed the ISO 9001 Quality Management System, 100% signed the Conflict-free Mineral Declaration, 11% passed the ISO 14064-1 Greenhouse Gas Inventory Standard, and 64% passed the ISO 14001 Environmental Management System.