利害關係人 


利害關係人議合

利害關係人鑑別說明

D-Link友訊科技為呈現出具有代表性之利害關係人,參照AA1000SES利害關係人參與標準(AA1000 Stakeholder Engagement Standard 2015)的五個面向:依賴度、影響力、關注程度、責任和多元觀點進行鑑別,最後依重要性篩選出五類利害關係人,分別為:客戶、股東與投資人、員工、政府機關及供應商等利害關係人。本公司每年定期檢視利害關係人議合結果。溝通結果每年定期由企業永續發展辦公室向企業永續發展委員會報告。


利害關係人

對D-Link友訊科技之意義

主要關注議題

溝通管道/溝通頻率

2021年溝通結果

客戶

客戶對D-Link友訊科技產品與服務的信任,是評核公司是否確實掌握科技趨勢的關鍵,亦是公司品質與技術提升、促成永續發展的動能。

- 風險管理
- 資訊安全
- 誠信經營
- 研發與創新
- 智慧財產權

1.國際參展、產品說明會:每年至少1次
2 客戶滿意度調查:每年1次
3.針對特定議題召開會議:不定期
4.客戶拜訪:不定期
5.維修中心與售後服務:不定期
6.公司網站:訪客留言區,即時回覆客戶問題

1. 於語音客服通話結束後進行滿意度調查,2021年客戶滿意度平均為84分。
2. 於12月疫情趨緩時,舉辦「EAGLE PRO AI 智慧無線路由器玩家體驗會」,透過當面溝通,期待從使用者需求出發,打造更便利、高效的連網體驗。

股東與投資人

投資人是公司重要的財務資源,透過資金投入與公司治理監督,讓公司永續經營。

- 公司治理
- 誠信經營
- 風險管理
- 經濟績效
- 產品品質
- 研發與創新

1.股東會:每年1次
2.法人說明會:每年2次
3.公開資訊觀測站公告:不定期
4.公司網站「投資人專區」:隨時揭露
5.投資人關係信箱與專線:隨時受理
6.公司治理評鑑:每年1次

1. 2021年舉辦1場股東常會(7/5)。
2. 2021年舉辦2場法人說明會(8/11、11/24)。
3. 2021年於公開資訊觀測站發布55則中文版重大訊息,並於同年起9月同步發布英文版重大訊息。
4. 設立IR信箱,由投資人關係單位負責,回應股東/投資人/客戶/評鑑機構提問。
5. 2021年投資人關係信箱與專線共收到139筆意見回饋,均已完成回覆。
6. 啟動2021年公司治理指標評鑑提升計畫,評鑑結果提升至21%~35%級距。

員工

員工為企業永續發展的重要資本。D-Link友訊科技尊重、關懷、照顧員工,吸引優秀人才加入,並鼓勵發揮潛能,與公司共同創造未來發展。

- 公司治理
- 誠信經營
- 風險管理
- 經濟績效
- 產品品質

1.勞工退休金監委會:每季1次
2.勞資會議:每季1次
3.職工福利委員會:每月1次
4.教育訓練(工作外訓練、工作中訓練及自我發展):依計畫隨時舉辦
5.員工滿意度調查:每年1次
6.電話專線與溝通信箱:隨時受理
7. 社團活動:不定期

1. 共召開4次勞工退休金監委會(4/7、 6/25、10/4、12/30)。
2. 共召開4次勞資會議(3/12、6/23、9/28、12/22)。
3. 共召開12次職工福利委員會(2/4、2/17、3/18、4/20、5/18、6/7、7/15、8/5、9/2、10/8、11/4、12/2)。
4. 設申訴管道:針對員工申訴暨工作場所性騷擾申訴設有專用申訴管道;2021年申訴案件為1件。
5. 2021年員工滿意度調查已於2022年年初完成。

政府機關

政府機關透過政策管理網通資訊產業,D-Link友訊科技藉由透明的雙向溝通取得政府的信任、支持及合作。

- 公司治理
- 誠信經營
- 風險管理
- 經濟績效
- 產品品質

1.透過公文、信函溝通:不定期
2.問卷調查:不定期
3.說明會/座談會/研討會:不定期
4.主管機關稽查:不定期
5.定時更新公司網站、公開資訊觀測站之資訊:每月/每季/每年

配合政府機關辦理溝通相關事宜,以協助推動政策或法規,並定期完成各項法規查核。

供應商

供應商是D-Link友訊科技形塑競爭力的幕後推手。長期且穩定的合作,可降低經營風險與成本,持續為客戶提供負責任且優質的產品與服務,實現永續供應鏈管理。

- 公司治理
- 誠信經營
- 風險管理
- 經濟績效
- 產品品質

1.交期答交系統:每天
2.供應商稽核:每年一次
3.品質異常追蹤檢討會議:每週一次
4.產銷會議 (廠商溝通檢討會議):每週/每月
5.供應商問卷調查(誠信經營/衝突礦產):不定期

1. 2021年計畫針對主要供應廠商(共計13家)進行稽查,稽查完成率100%。
2. 2021年新簽採購合約13份,均要求簽署誠信廉潔承諾書,簽署完成率100%。



永續議題

永續議題鑑別流程

D-Link友訊科技參考 GRI 準則的四大原則:重大性、利害關係人包容性、永續性脈絡和完整性,以及國際永續發展趨勢、並檢視國際標竿企業和國內同業之重大性議題,透過鑑別、排序、確證及檢視四個步驟,以科學的方法進行重大性議題分析。D-Link友訊科技將會每年持續檢視年度重大議題與利害關係人相關內容,並視情況調整。
 


鑑別

透過下列方式歸納出22 個永續發展相關議題,作為報告書重大主題鑑別範疇:

-  各部門員工依據日常業務與工作的經驗,在辨識利害關係人時亦羅列不同利害關係人關注的永續議題。

-  參考國內、外標竿同業之重大議題以及國際永續趨勢發展。
 

 
排序

-  根據各項永續議題於「企業於經濟、環境與社會產生之衝擊程度」和「影響利害關係人評估及決策的程度」2大面向進行評估。

-  2021 年回收內、外部有效問卷共69 份,並透過企業永續發展會議,了解重要利害關係人的意見,讓評估結果更具代表性。

-  經統計與量化分析,鑑別各議題之影響與衝擊程度,產生初步重大主題矩陣。

 

 
確認

-  為確保符合GRI 完整性、利害關係人包容性、並強化年度重大議題與核心職能之連結,初步完成重大議題鑑別結果,選出9項議題列為「重要關注」;由企業永續發展辦公室進行檢視後,依據國際標竿分析、永續趨勢、以及商業發展策略等因素,將「溫室氣體管理」、「能源管理」等2項議題列為「次要關注」,鑑別出議題後,經企業永續發展會議討論並同意,再將會議結果呈董事長、總經理同意後確認,並定期向企業永續發展委員會報告。

-  自22 個永續發展相關議題中,擷取「重要關注」與「次要關注」共11 項永續議題,作重大議題揭露範疇,並依據重大議題的內容,對應出相關GRI 揭露主題,於本報告書中回應。
 

 
檢視

-  將於下一版報告書編製前,持續檢視重大主題矩陣,並強化與利害關係人進一步之溝通,以確認來年重大主題矩陣合理性並調整之。
 


 

2021年 重大議題分析結果

經分析 8 份 衝擊議題問卷及 61 份 關注議題問卷,選取重大矩陣圖右上方紅色區域之 9 項議題 ,並考量國內、外對碳管理議題之關注,將「溫室氣體管理」與「能源管理」選入重大議題,總計 11 項議題。
 
 
 
D-Link友訊科技重大議題分類表
 

面向

重大議題

環境(E)

- 溫室氣體管理
- 能源管理

社會(S)

- 人才培育及留任

治理(G)

- 公司治理
- 誠信經營
- 資訊安全
- 經濟績效
- 研發與創新
- 智慧財產權
- 法規遵循
- 風險管理


註:請參閱D-Link友訊科技2021年企業永續報告書「1.2.2 重大永續議題」章節




Stakeholder

 

2021 Report on Stakeholder Communications

D-Link seeks to create value for both society and for the company by continuously promoting sustainability improvements within various organizational units,. Assessing the sustainability of our operations is a key factor to achieve these improvements. Through the process of identification, analysis, and confirmation, we can examine sustainability issues, perform materiality analysis, and fine-tune the management strategy and long-term goals D-Link with regards to sustainable operations. This process also serves as a guideline for the compilation of our corporate social responsibility report. This report adheres to the 4 main principles of Stakeholder Inclusiveness, Sustainability Context, Materiality and Completeness set forth by the GRI Standards, 

After an identification process, this year’s report divides the negotiated stakeholder groups into five categories, namely customers, employees, shareholders/investors, suppliers, and government agencies/media. Each of these five categories have different focuses, and D-Link has taken concrete actions with all five groups to strengthen our relationships and make our business more sustainable. Towards customers, for example, a category in which D-Link mainly focuses on products and services, where we conduct a satisfaction survey after each technical support call to understand if our support meets the customer’s needs. In addition D-Link has arranged activities at retail outlets in order to directly interact with customer and gain insight on their expectations as well as feedback on our products, which were reported to the Board of Directors on 11/5. This is just an example of the actions that you will find in the table below, which lists the stakeholder category, topics of concern, method of communication and interaction, as well as our results in 2021.


Stakeholder Category, Topics of Concern, Method of Communication and Interaction Procedure Table

Stakeholder

Responsible Party

Topic of Concern

Method of Communication/ Response

Communication Frequency

2021 Results

Customers

Sales Center

Products and Services

Customer Satisfaction Survey

Anually

Customer satisfaction rating of 92, exceeding annual target of 90 points.
Organized retail-center activities to increase interaction with customers.
Customer experience forum held in November to gather customer feedback.

Risk Management

Repair Center and After-Sales Services

As Required

Employees

Corporate Finance & Operation Center

Workers Rights

Pension Supervisory Committee

Quarterly

As of November 2021
1. The Pension Supervisory Committee has held 3 Meetings (4/7, 6/25, 10/4)
2. The Labor-Management Committee has held 3 Meetings (3/12, 6/23, 9/28)
3. The Employee Welfare Committee has held 11 Meetings (2/4, 2/17, 3/18, 4/20, 5/18, 6/7, 7/15, 8/5, 9/2, 10/8, 11/4)
4. A Sexual Harassment and Complaint Phone/ Email reporting mechanism has been established, managed by the Human Resources Department. At the time of writing, no harassment cases have been reported.

Salary and Benefits

Labor-Management Committee

Quarterly

Education and Training

Employee Welfare Committee

Monthly

Shareholders and Investors

Board of directors

Corporate Governance

AGM (Annual General Meeting)

Annually

1. Began implementation of 2021 Corporate Governance Evaluation Improvement Plan in May 2021. Began self-evaluation process on October 1st, 2021. Results will be made public next year by the TWSE. 
2. 
Held 2 investor Conferences (8/11 and 11/24)
3. Established Investor Relations E-mail, managed by the Investor Relations Team, to aid communication and responsiveness toward Shareholder, Investor, Customer, and Evaluator queries.

Corporate Finance & Operation Center

Business Performance

Investor Conference

Semi-annually

Shareholder Rights

Announcement of MOPS (market observation post system)

Aperiodically

Suppliers

Supply Chain management Center

Products and Services

Supplier Portal

As Required

1. Planned audits of 7 major suppliers (together accounting for over 80% of operational Revenue) in 2021. As of October 2021, on-site quality audits have been completed for 4 of the 7 suppliers, with audits of the 3 remaining suppliers underway and on-schedule to conclude by the end of 2021.
2. As of October 2021, 13 new procurement contracts have been signed, including CSR and labor safety clauses, and with all signed suppliers also signing related code of conduct and integrity commitments.

Supplier Management

Supplier Audit

Annually

Contractor management

Contractor Audit

Annually

Goverment and Media

Corporate Finance & Operation Center

Compliance

Official Documents and Questionnaire Responses

Aperiodically

Regularly scheduled and unscheduled cooperation wtih government agencies to handle and coordinate regulatory compliance, policy promotion, audits/inspections and other related matters.

Energy Mangement and Reduction

Communications Meetings

Brand Center

Occupational Health and Safety

Audits by Regulatory Authority