2021 Report on Stakeholder Communications
D-Link seeks to create value for both society and for the company by continuously promoting sustainability improvements within various organizational units,. Assessing the sustainability of our operations is a key factor to achieve these improvements. Through the process of identification, analysis, and confirmation, we can examine sustainability issues, perform materiality analysis, and fine-tune the management strategy and long-term goals D-Link with regards to sustainable operations. This process also serves as a guideline for the compilation of our corporate social responsibility report. This report adheres to the 4 main principles of Stakeholder Inclusiveness, Sustainability Context, Materiality and Completeness set forth by the GRI Standards,
After an identification process, this year’s report divides the negotiated stakeholder groups into five categories, namely customers, employees, shareholders/investors, suppliers, and government agencies/media. Each of these five categories have different focuses, and D-Link has taken concrete actions with all five groups to strengthen our relationships and make our business more sustainable. Towards customers, for example, a category in which D-Link mainly focuses on products and services, where we conduct a satisfaction survey after each technical support call to understand if our support meets the customer’s needs. In addition D-Link has arranged activities at retail outlets in order to directly interact with customer and gain insight on their expectations as well as feedback on our products, which were reported to the Board of Directors on 11/5. This is just an example of the actions that you will find in the table below, which lists the stakeholder category, topics of concern, method of communication and interaction, as well as our results in 2021.
Stakeholder Category, Topics of Concern, Method of Communication and Interaction Procedure Table
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Stakeholder
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Responsible Party
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Topic of Concern
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Method of Communication/ Response
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Communication Frequency
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2021 Results
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Customers
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Sales Center
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Products and Services
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Customer Satisfaction Survey
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Anually
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Customer satisfaction rating of 92, exceeding annual target of 90 points.
Organized retail-center activities to increase interaction with customers.
Customer experience forum held in November to gather customer feedback.
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Risk Management
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Repair Center and After-Sales Services
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As Required
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Employees
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Corporate Finance & Operation Center
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Workers Rights
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Pension Supervisory Committee
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Quarterly
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As of November 2021
1. The Pension Supervisory Committee has held 3 Meetings (4/7, 6/25, 10/4)
2. The Labor-Management Committee has held 3 Meetings (3/12, 6/23, 9/28)
3. The Employee Welfare Committee has held 11 Meetings (2/4, 2/17, 3/18, 4/20, 5/18, 6/7, 7/15, 8/5, 9/2, 10/8, 11/4)
4. A Sexual Harassment and Complaint Phone/ Email reporting mechanism has been established, managed by the Human Resources Department. At the time of writing, no harassment cases have been reported.
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Salary and Benefits
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Labor-Management Committee
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Quarterly
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Education and Training
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Employee Welfare Committee
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Monthly
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Shareholders and Investors
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Board of directors
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Corporate Governance
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AGM (Annual General Meeting)
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Annually
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1. Began implementation of 2021 Corporate Governance Evaluation Improvement Plan in May 2021. Began self-evaluation process on October 1st, 2021. Results will be made public next year by the TWSE.
2. Held 2 investor Conferences (8/11 and 11/24)
3. Established Investor Relations E-mail, managed by the Investor Relations Team, to aid communication and responsiveness toward Shareholder, Investor, Customer, and Evaluator queries.
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Corporate Finance & Operation Center
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Business Performance
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Investor Conference
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Semi-annually
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Shareholder Rights
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Announcement of MOPS (market observation post system)
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Aperiodically
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Suppliers
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Supply Chain management Center
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Products and Services
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Supplier Portal
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As Required
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1. Planned audits of 7 major suppliers (together accounting for over 80% of operational Revenue) in 2021. As of October 2021, on-site quality audits have been completed for 4 of the 7 suppliers, with audits of the 3 remaining suppliers underway and on-schedule to conclude by the end of 2021.
2. As of October 2021, 13 new procurement contracts have been signed, including CSR and labor safety clauses, and with all signed suppliers also signing related code of conduct and integrity commitments.
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Supplier Management
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Supplier Audit
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Annually
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Contractor management
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Contractor Audit
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Annually
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Goverment and Media
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Corporate Finance & Operation Center
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Compliance
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Official Documents and Questionnaire Responses
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Aperiodically
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Regularly scheduled and unscheduled cooperation wtih government agencies to handle and coordinate regulatory compliance, policy promotion, audits/inspections and other related matters.
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Energy Mangement and Reduction
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Communications Meetings
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Brand Center
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Occupational Health and Safety
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Audits by Regulatory Authority
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